FAQ

Transportation

What time do the tours start?

Any time that’s convenient for you! Just select the time you’d like to start in our booking system, and it will automatically schedule you at your requested time or you can call for times & bookings throughout the day!

What is the number of people allowed per tour?

Our vehicle can carry up to 7 people. California law dictates that everyone in the car has a seat belt. If you have more than 7 people, we can reserve a larger vehicle for you. Contact us to make a reservation.

What kind of vehicles do you drive?

We use 8-seater vans with bench seating in the back two rows & passenger seat available. For larger groups of up to 14 will require mini-buses and even coaches.

Do you provide Transportation to/from your Tours?

We provide Pick Up only for private tours, however, it is limited to 1 mile of our meeting point (6808 Hollywood Blvd. Los Angeles CA 90028). It is done this way because we would not like the guests to be going around different hotels and picking up other passengers along the way. However, we can always arrange transportation for you and your group by using our professional 3rd party drivers. Contact us for the transportation prices.

What the difference between GOLDEN TICKETS LA and Other Tour Companies?

We started GOLDEN TICKETS LA because we believed that Los Angeles had much more to offer than just “Gates and Hedges” of celebrities who used to live at or just visit particular properties. Our tours are customizable, engaging, and picture-friendly. Thanks to our smaller vans, you will step outside the car to properly see the sights and discover secret locations with a live tour guide. For more info, check out the About us page.

Do you offer Private Tours?

Yes! We offer Private VIP, customized tours to meet your needs. Contact us or send us an email request with the specific things you want to see, the ideas you have or request us to put something together for you. For Private bookings, GOLDEN TICKETS LA will set your tours at a time which is convenient for you. They are fully customizable to suit your needs.

Preparation

Tour Departures

Please meet us at 6808 Hollywood Blvd Los Angeles CA 90028 at Visitor Center

Is it possible to see a location you don’t have listed?

Of course! The only limitation is time. Please contact us to let us know what you are interested in seeing and we will do our BEST to arrange that.” Contact us!

Parking

The closest place to park your car is at the rear of the building, prices may vary. You may also consider parking at 1736 N Orange Dr for $20/day. You could also take the train, an Uber or Lyft, the nearest train station is at Hollywood and Highland Redline.

Can we stay longer at certain locations?

This is YOUR tour and we can adjust our schedule to YOUR wants and needs. The only limitation on our tours is time.

Do you do Studio Tours?

No. All of the studios like Warner Brothers, Universal, Paramount Pictures & others already conduct their own tours. We would be happy to recommend one of them to you.

Will I see a famous person?

At GOLDEN TICKETS LA we hope so! But of course we cannot guarantee that you’ll see a celebrity, but you’ll be visiting many of the places where they eat, shop, and play. Many of our clients have spotted famous people on tour. With some luck, you may see one, too!

What is your cancellation and refund policy?

Click here to see our cancellation policy: Cancellation Policy.

What To Bring

Can we take our luggage with us?

Yes, but please keep in mind that larger groups of 6 or 7 people may be limited on the size of luggage that may fit in our vans. Please contact us if you have luggage to be sure there will be enough room for everything.

Can you take larger groups?

Yes, we are able to take groups larger than 7 people. There is additional pricing for larger groups and some restrictions on where we are able to tour based on the size of the vehicle. Please contact us for a quote and customization for a larger group.

Payments

Where do we make payments and what methods of payments do you accept?

You can complete your booking online with Visa, MasterCard, Discover, and American Express. If you make purchases at our offices, we accept credit cards, cheques, and cash. Book my tour now!

Is your online payment process secure?

We provide the most secure online payment system to our customers. We are always upgrading our system with new technologies to ensure security is maintained.

Will I receive a confirmation message after completing an online booking?

Our online booking system will automatically send two confirmation emails; one from GOLDEN TICKETS LA tours and the other one from your secure payment provider. These emails will act as proof of the payment. You will receive these emails a few minutes after making a reservation.

Do I have to print my reservation?

If you want to, you can print off your reservation and show us at your pick up location. However, you can show us your ticket using your phone.

How can I cancel my reservation?

Click here to see our cancellation policy: Cancellation Policy.